.What is the quality of our watches?
We have both Asian and top Swiss grade replica watches
What is the difference between Swiss and Asian grade replica Rolex watches?
The difference between Swiss and Asian grade watches is the stainless steel grade that is being used, as well as the manufacturing process and machinery. The Asian grade watch band is 316L steel while the Swiss grade watch band is more rust and corrosion-resistant but at the same time more costly and complicated to produce. Swiss grade watches are manufactured on machinery that is cloned to match Swiss technology and standards, therefore a higher accuracy and finishing is to be expected.
Can you send me more pictures of the desired model?
Sure, you can send the link or full name of the products to customer service to ask for more pics.
Does the second hand run smooth or ticking?
For Automatic movements the second hand sweeps with a rate of 21600 bph, for Quartz movement the second hand ticks.
Does the watch come with original box and papers?
To avoid high shipping and product costs, the watch is shipped without the brand box. If you wish to add a box to your order, you can do it on the product page.
What movement do the watches have?
Depending on the grade of the watch you chosen, our watches have Asian or high quality ETA Swiss movements.
Are the watches water resistant?
All our Asian grade watches are water resistant but not waterproof. We do not recommend you taking it to shower room or swimming pool. Taking the watches underwater will revoke their guarantee.
If you need it waterproof, you can contact our customer service to add an extra waterproof device to your watch by only 30$. And the waterproof depth would be 10meters or so.
What’s the price of the watch?
For example, 138,00 means 138.00$.
If you have any coupon?
We have a coupon for new customer, and If purchasing more than 3 watches, we will provide a best price.
You can contact our customer service for detail.
What is the watch glass material ?
The glass of the watch is tempered glass, if you need it in scratch-resistant sapphire glass, plz contact our customer service for help.
Does the chronograph function？
For Swiss automatic watch and quartz watch, the chronograph can work; if Asian movement automatic watch, the chronograph is non-functioned. You can contact our customer service for details.
Do you accept customization?
Yes, if you have any special needs , plz contact our customer service. We will try our best to satisfy you.
what should I do if I have a big wrist?
If you have a big wrist and need extra links, you can contact our customer service to add one more band to your order or you can find it on our website page “accessories”.
Why the watch did not move when I get it ?
Sometimes automatic watch needs to wind manually, you can contact our customer service for teaching video.
How can I set time and date？
You can contact our customer service for setting videos.
Shipping, Returns and Exchanges
Will I receive a tracking number?
As soon as the watch ships, you will receive an email with the tracking number and a URL to track your package. We ship with EMS or other delivery method which can expect your watch in the shortest time.
How fast is the shipping time?
Once the payment is confirmed, we will process your order in 3-7 business days, then we will ship through EMS/ Other express companies which takes 15-25 days(USA) to get delivered to your door, about other countries’ shipping time you can ask customer service([email protected]) for help.
Do you deliver to my country?
Yes, we deliver worldwide. Usually once the payment is confirmed the processing time is 3-7 business days and the shipping usually takes 15 to 25 business days, depends on which country you are located in.
Note: Sometimes there is a overload in warehouse and the processing time may take 4 or 10 days.
How Do I Track My Order?
After the package is sent, we will email you the tracking number or you can contact our customer service(watchesvivi @gmail.com) for the tracking info. (Our email address: [email protected])
Delivery tracking website: https://t.17track.net
What should I do if I did not receive my watch?
If the package does not arrive (seized by customs or lost), you can contact our customer service to request a refund or resend .
Do you charge sales tax?
Orders shipped to a New York address are subject to sales tax. Please check your state’s tax laws for more information on products subject to sales tax.
What if the payment fails?
You can return to the payment page and make another payment. If that still fails, you can try Western Union. Do the following:
First, open the Western Union website
Then ask Customer Service to get the money transfer information.
Finally, enter the information.
Is your website safe?
We will provide you a tracking num after you order, you can track the package all the way, so plz don’t worry about it. Also, all of your personal information that you used on our site is confidential.
What’s your return policy?
After receiving the goods, Within 30 days, if you are not satisfied, you can contact customer service to request a refund.( The premise is that you have not ever used it)
Refund process: contact customer service and get the return address.
After we receive the goods and check them, if the watch is brand new, never worn, we will arrange a refund immediately and it needs 8-20 days to return the money back to your card.
How do I place an Order?
1.Place an order on website
2. Provide product links or pictures of the watch that you need, we will calculate the price, and provide you Western Union account details for you to transfer. By email: [email protected]
Tip: after paying, Please provide your shipping address and MTCN number, so that we can process your order shortly. Any questions, contact us .
Can I pay with my VISA/Mastercard card?
We encourage people to use Bitcoin and Western Union, since Visa and MasterCard policies are against replica products, however we process Paypal/Visa/MasterCards for limited times. If you did not find the option available, come back another time and please contact customer service.
Why does my order not go through ?
Sometimes the bank will blocked the transaction due to the risky overseas transaction. Plz contact our customer service.
your card is not authorized. Plz contact our customer service for help.
If the total order amount exceeds USD 1,000, it will be subject to bank restrictions. It is recommended to contact customer service and use Western Union or Bitcoin to pay preferential treatment.
if I made the wrong order what should I do ?
- if you fill in the wrong address, you can contact our customer service to amend it .
- if you chose the wrong watch or wrong size, you can contact our customer service as well.
Tip: plz contact our customer service within 3 days after your ordering, if the goods has been shipped out , you have to take responsibility of it by yourself.
How would I know my order go through ?
After your ordering, you will receive a confirmation email. We will let you know the status of your order. So plz mention your email .